Injury Rehab

Cancellation Policy

At Body Mend Therapy, we understand that unforeseen circumstances may require you to cancel or reschedule your appointment. To accommodate all clients efficiently and maintain the quality of our services, we have established the following policy: Payments made via the Body Mend Therapy website are non refundable but you can reschedule free of charge if within the notice period. If option "Pay in person" is chosen and you are a no show we will charge the full amount. Call or message us on what’s app 07473 478017. Let us know your name, appointment date, and preferred new time. Notice period: 24 hours notice You may reschedule your appointment if 24 hours notice is given. This allows us to offer the slot to other clients in need. Your payment will be transferred to your new booking. Rescheduling appointment outside of the notice period (less than 24 hours) Rescheduling your appointment with less than 24 hours notice will result in you becoming a "no show" and the full amount will still be taken. No notice given Failure to attend an appointment without prior notice (no-show) will result full payment being taken. You will be unable to re-book. Exceptions We understand that emergencies happen. If you have a genuine emergency, please get in touch with us as soon as possible and we may re-book outside of the notice period at our discretion.